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Return and exchange policy


Cancellation Policy:  We will not cancel orders once it has been processed (typically within a couple of hours of purchase). Once an order is placed, your purchase is processed and begins to be prepared for shipment.Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is to the specifications of each order.

Return Policy: As items at BinaBears are customized products and are free of material defect at the time of shipping,  there is no return or exchange on any item(s). Please inspect your items upon delivery. If for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. Each BinaBear is made from irreplaceable clothing items. We are not able to return or redo any item for mistakes with your order or if you are not happy with the way that the BinaBear looks. BinaBears is NOT responsible if you are not happy with your purchased bear because the design was discussed in detail ahead of time. Personalized items are final sale.

Damaged Merchandise: Please inspect your order immediately upon receipt. If you believe you have received merchandise from BinaBears that is damaged or incorrect (ie. seam rip), please contact email us at within 3 days of delivery receipt - NO EXCEPTIONS. A picture MUST be provided with proof of damage when contacting for a repair service. A free service repair (no refunds to your card) will be issued to your BinaBear, including shipping fees and taxes. 

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