The Ordering Process

Not sure what to order quite yet?

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Take our BinaBear questionnaire to see what BinaBear is best for your occasion and budget. Receive your results and earn 10% off your purchase. Take the BinaBear Questionnaire here.

Want to add an additional 5% off your purchase? 

Don't miss out on the opportunity to share with us the story behind your BinaBear. Combined with your completed questionnaire, you'll receive an additional 5% off your entire purchase. Click here to receive a total of 15% off your order!

Ready to order?

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Simply visit our shop page where you'll find a variety of bears and products categorized by occasion. Once you select the occasion, you can customize the size and add personal touches by following instructions on each product page. It's that easy! If you have any questions, feel free to reach out for assistance.

Once you Order  We will send you a poly mailer shipping bag for FREE right after your purchase so you can put your sentimental clothing inside. It is then your responsibility to ship the items back to us either using the mailer we provided or one of your choosing

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" I don't have clothing material to ship:"    That's okay! Just specify in your story and ordering instructions found on the products page detailing what kind of fabric material you'd like to use to create your very own BinaBear.

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"I need my order expedited (before 3-5 weeks):"  No worries, we offer expedited shipping as an order add on and will email you directly the shipping address, and directions so you won't receive a poly mailer in order to save time.  

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Once you ship us your sentimental clothing material, your work is done! We’ll lovingly transform your fabric into a one-of-a-kind BinaBear that reflects the memories you hold dear to your heart. You will receive your customized BinaBear within 10-15 weeks of purchase (effective June 22, 2026).